The merchant I purchased from is refusing to refund me. Can you help?

Modified on Fri, 28 Aug at 11:30 AM

Unfortunately, not.

Refund queries are approved and handled by the merchant you bought from and we have no authority to approve a refund on their behalf.

If there's a problem with an item or service you bought and the merchant is refusing to refund you, please let us know and we will do our best to assist you.

Your instalment plan will continue until the merchant instructs us otherwise.

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