I have not received my order yet or there is a problem with my order. What should I do?

Modified on Fri, 28 Aug at 11:30 AM

Float provides a platform to the merchant that allows them to offer interest-free* instalment plans to their shoppers.

The merchant is solely responsible for your order in line with their terms and conditions. As such, any issues with your order are handled by the merchant you purchased from, so please contact them directly. Your instalment plan will continue until the merchant instructs us otherwise.

However, if there are any issues with your instalment plan, we are here to help you, always!

*Standard credit card terms and conditions will still apply.

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